Vmoso Chatbot by Optimist

By Richard Hughes on April 06, 2017

Vmoso Chatbot by Optimist enables companies to provide rapid, automated assistance to customers within the context of their ongoing relationship with the customer.

Show Transcript

Using the Optimist software, the chatbot can be taught how to handle requests for any type of industry.

 

In this video we’ll see how Galaxy Airlines uses the chatbot to help John, who’s planning a short trip to Los Angeles with his family.

 

John starts by asking the chatbot for some information about access to the VIP lounge. Using a bot to answer frequently asked questions like this saves time and cost for the customer service team, and gives the customer a faster response.

 

But the chatbot can also help with the more complicated task of booking a flight. Based on John’s requests, the chatbot is able to suggest an itinerary, and then revise it in response to John’s replies.

The chatbot can also upsell – so  offers to help John book ground transportation for when he arrives in LA.

 

By automating the response to frequently asked questions and assistance with the booking process, Galaxy Airlines reduces its customer service cost and delivers a faster response to its customers.

 

And because this all takes place within the Vmoso customer service channel, the discussion is retained for future reference for  both the chatbot and customer service staff.