Galaxy InsuranceBy Richard Hughes on May 12, 2015
Galaxy Insurance is a large general insurer, primarily offering household and motor insurance. It sells direct to consumers, and also deals through intermediaries such as brokers and agents.
As the insurance market has moved towards selling through aggregators and price comparison websites, the relationship between the insurer and the customer has weakened. See how Galaxy Insurance is addressing this by using Vmoso to give customers a single point of contact, increasing the speed and quality of service, improving customer satisfaction and increasing retention rates.