on October 14, 2015
We go to work Monday through Friday. Most mornings we sit down at our desks, power up the computer and watch dozens if not hundreds of emails populate our inbox. Next, a quick check of the calendar and we see all the meetings scheduled for the day. After a series of interruptions derails any progress on the day’s goals, we find ourselves wondering how we can work effectively in this type of environment.
Many of the surveys and studies over the past decade describe a similar image of the typical knowledge worker. A 2014 Harris Poll, done on behalf of AtTask, found that employees at 1000-person companies or larger spend only 45 percent of their time on their primary work activities. The rest of their time is spent on managing interruptions, email, meetings, and mundane tasks not directly relating to their job. This data highlights the lack of productivity facing today’s workers. Rather than an indictment on our workplaces, this should be a wakeup call for the opportunity to improve how we all work. If productivity improvement equals growth, then companies must take the bold step towards growing through workforce enhancements.
Organizations, through executive leadership, should focus on improving workplace productivity and helping people work more effectively. Because most work is a series of mini-projects and tasks, leaders should focus on promoting engagement and collaboration. When given a task or a deliverable, think of it as a mini-project to manage, and then think about who inside the organization you will need for insight, expertise and collaboration.
Using project management techniques will allow you to work more effectively and efficiently. Engaging colleagues and collaborating with other experts guarantees better results than working alone, as your peers are likely to suggest improvements and provide constructive feedback along the way. Working together in real time, not through endless strings of emails, helps maintain focus and create accountability. It invites people to contribute. Tasks and deliverables are completed faster. Engagement allows more people to make an impact and feel connected to the process.
Changing the cultural mindset is necessary, but providing tools to take advantage of the new way to work is required. Nurturing individual strengths for the collective good improves the transfer of knowledge in an organization. Communication and collaboration tools allow for the conversation, discussion and overall content to reside in one place. When collaboration occurs, information is easily accessible. No one has to hunt for the most current version of a file or wait for someone to act. Furthermore, if people are collaborating and solving problems together from the beginning, there is less need for meetings. Fewer meetings free everyone to focus on real work. Discussions and exchange of information have taken place organically throughout the process.
Working effectively also occurs outside the office, conference room or headquarters. With remote employees and key contacts spread across great distances, knowledge workers need to be able to communicate and collaborate with colleagues whenever and wherever they are located. Collaborating in real time regardless of time zone or geographical distance is the new normal. The most productive organizations recognize it is not who does the work, or where the credit should go, but how to promote collaboration so the best work gets done.
on September 30, 2015
Improving communication in the workplace is impossible without first building a culture of transparency and accountability. Trust is an essential prerequisite for effective workplace communication, and there can be no trust without a feeling of authenticity, cooperation and responsibility among your employees, managers, partners and customers. This feeling is created through transparent and accountable behavior consistently displayed by all members of the organization.
To achieve this type of behavior, your organization first must understand what a transparent and accountable culture looks like, what benefits are possible as a result, and finally, what steps you can take to create such a culture of your own.
What does a culture of transparency and accountability look like?
A transparent and accountable culture is characterized by a feeling of trust at all levels. Management trusts employees with great amounts of responsibility and opportunity. Employees not only trust one another, but they also trust that management has their best interests at heart. Customers and partners trust the company, its people, and its products and services to perform as expected.
In a transparent and accountable organization, work is driven by collaboration, not competition. Employees freely share knowledge with each other for the benefit of the team, rather than hoarding information for personal advancement or gain. As a result, the organization is comprised of dependable, empowered employees who take initiative, propose new ideas without fear, support one another, respect management, own their mistakes, and take pride in their successes.
What are the benefits of this type of work environment?
A positive work environment is a nice idea, but does it pay the bills or keep shareholders happy? Actually, according to Forbes, creating a workplace that places a high value on transparency and accountability does, in fact, positively impact business results. The benefits are evident in many ways, most notably in:
Improved workplace communication. Transparency begets trust, and that trust creates an environment in which people are more likely to be honest, share ideas and knowledge, and collaborate towards common goals. In turn, countless benefits are realized, as improved communication is a factor in all of the results below.
The ability to attract and retain the best employees. When employees are given ownership and responsibility through inclusion and involvement in business processes, they tend to feel properly recognized and justly rewarded. As a result, they respond with loyalty—to the company and to each other.
Improved products and services. When your people are encouraged to speak up, concerns are addressed more easily, ideas flow more freely, and solutions are reached more quickly. In turn, products and services are made better and customers are kept happy.
Reduced exposure to risk. In a transparent and accountable environment, employees aren’t afraid of retaliation or punishment. As a result, they are willing to point out problems they discover before the problems escalate into major issues.
A satisfied and loyal customer base. Authenticity is evident in all public-facing aspects of the company, from strong customer service to products and policies customers can depend on. When customers know your company can be trusted, they remain loyal—and everyone wins.
Five Steps to Improving Workplace Communication through Transparency and Accountability
1. Hire well. Fast Company suggests that building an environment of transparency begins with hiring. Hire employees comfortable with giving and receiving honest feedback. Ensure new managers are willing to put in the necessary time and effort to coach new hires in knowledge sharing and team collaboration. If long-time employees are hoarding information for personal advancement rather than sharing knowledge with each other, be willing to replace them for the benefit of the team.
2. Eliminate ambiguity. Remove any potential for confusion from all workplace communication, including company guidelines, roles, responsibilities and processes. Accountability begins with a clear understanding of who is responsible for which parts of the business, and employees struggle when management leaves important information open for interpretation. To avoid potential problems, follow up often and be firm about your expectations for open communication at all levels in the future.
3. Prioritize inclusivity. An environment of transparency and accountability is one based on inclusion. Although not everyone can be included in every decision, management should explain clearly why upper-level decisions were made when lower-level employees can’t be involved. Sharing as much information as possible with employees about how and why certain decisions are made helps ensure employees’ future decisions are in line with the company’s values and guidelines.
4. Focus on ownership. Results—both the failures and the successes—tell a story from which everyone in the company can learn. Forbes says that trusting your employees and giving them ownership over their work is key to creating a culture of accountability. However, that doesn’t mean that managers become silent observers. Continue to play an active role by providing guidance when necessary, celebrating team accomplishments, and providing support after failures.
5. Lead by example. Change happens from the top down, so management must be diligent about transparency and accountability at all times. Share freely, communicate often, and implement company-wide systems that are built to support and encourage a transparent and accountable workplace.
Conversely, what you do not do is equally important. Don’t reward teams or promote individuals who achieve their goals at their colleagues’ expense. In a culture of true transparency and accountability, how a success is earned is just as important as the success itself, so make it clear certain tactics won’t be tolerated. Celebrate true collaboration and knowledge sharing, and promote achievements that were earned the right way.
Taking even small steps toward building this type of culture will improve workplace communication and lead to a host of other benefits that will strengthen your organization. At BroadVision, we are infusing more transparency and accountability into our organization with Vmoso. Learn more about Vmoso here, and let us know the steps you’re taking in your own organization in the comments below.
on September 15, 2015
- New enterprise collaboration platform Vmoso bundles all communication and workflows – email, chat and social networking – on one platform
- Increased collaboration inside and outside the organization
- Solution delivered from T-Systems’ secure German data center
Redwood City, California – September 15, 2015 ─ BroadVision, Inc. (Nasdaq: BVSN), a leading provider of business collaboration and engagement solutions, today announced a deal with Deutsche Telekom (henceforth referred to as T-Systems) to join forces to cover the growing demand for mobile social enterprise solutions. After a successful initial partnership focused on local hosting services in Germany, the partners now offer the communication and collaboration platform “Vmoso” to European customers – medium and large enterprises. BroadVision and T-Systems will create cloud hosting, sales and distribution options for BroadVision products and specifically the Vmoso platform.
Today’s modern enterprise demands efficient tools to increase communication and collaboration inside and outside the central organization; combined with enterprise-grade security and data protection. Vmoso consolidates into one platform, the five most essential business communication and collaboration tools—email, chat, content sharing, workflow, and social networking. Customers have total control over their data and its location while still retaining the flexibility of a cloud-based solution. The applications run on a dedicated, secure instance on the T-Systems platform.
“Our customer’s today face considerable communication and collaboration challenges in a mobile, interconnected world. With Vmoso, we are expanding our partner ecosystem and widen our portfolio of simple and cost-effective cloud solutions. Customers in Europe will benefit from an enterprise-ready solution combined with the safe and secure environment T-Systems guarantees,” stated Frank Strecker, SVP Global Cloud Computing & Partner Ecosystems, T-Systems.
“Our partnership with Deutsche Telekom extends the BroadVision and Vmoso global footprint with partners in APAC, NASA and EMEA,” said Dr. Pehong Chen, Chairman, President and CEO of BroadVision, Inc. “Deutsche Telekom is a strong partner and will provide hosting and reselling services to our customers starting initially in Germany and Central Europe. With the expanded partnership, now including sales and customer development, T-Systems Digital Division will actively promote and sell access to use Vmoso”.
With more than 100,000 secure chat users within its systems, Vmoso is at the center of a new generation of solutions that target employees’ mobile productivity needs and yet preserve the enterprise’s requirements for secure and effective management of shared information. Vmoso’s design creates an ideal online environment for collaborative work between colleagues, partners and customers.
Driving innovation since 1993, BroadVision (NASDAQ: BVSN) provides e-business solutions that enable the enterprise and its employees, partners, and customers to stay actively engaged, socially connected, and universally organized to achieve greater business results. BroadVision® solutions—including Vmoso for unified business collaboration and engagement, and Clearvale for enterprise social networking—are available globally in the cloud via the Web and mobile applications. Visit BroadVision.com for more details.
Vmoso is a cloud application for conducting virtual enterprise communication, mobile workgroup collaboration, and social business engagement. It unifies five workplace activities in one platform: email, instant messaging, content sharing, workflow, and social networking. It empowers users and their extended organizations to communicate and collaborate whenever, wherever and on whatever device they choose; allowing for greater productivity in less time and at much lower cost. Visit www.BroadVision.com/Vmoso for more details.
Deutsche Telekom considers the European business customer segment a strategic growth area. Deutsche Telekom offers small, medium-sized and multinational companies ICT solutions for an increasingly complex digital world. In addition to services from the cloud, the range of services is centered around M2M and security solutions, complementary mobile communications and fixed network products, and solutions for virtual collaboration and IT platforms, all of which forms the basis for our customers’ digital business models. With approximately 47,800 employees worldwide, T-Systems generated revenue of around EUR 8,6 billion in the 2014 financial year.
About Deutsche Telekom
Deutsche Telekom is one of the world’s leading integrated telecommunications companies with around 151 million mobile customers, 30 million fixed-network lines and more than 17 million broadband lines (as of December 31, 2014). The Group provides fixed network, mobile communications, Internet and IPTV products and services for consumers and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in more than 50 countries and has approximately 228,000 employees worldwide. The Group generated revenues of EUR 62.7 billion in the 2014 financial year – more than 60 percent of it outside Germany.
BroadVision and its case-sensitive permutations are trademarks or registered trademarks of BroadVision, Inc. in the United States and other countries.
BroadVision Contact: Ty J. Levine VP of Marketing and Business Development, BroadVision, Inc. 408.390.6866 firstname.lastname@example.org
on September 10, 2015
Two ubiquitous cliches of modern business communication:
We all complain of information overload and its impact on our ability to work efficiently.
We all love our mobile devices and the way they allow us to work any time, anywhere.
A quick bit of googling will find countless articles on each of these subjects. But what is discussed rather less often is the fairly obvious contradiction between these two. We bring a lot of this information overload upon ourselves by failing to manage our information consumption carefully. One of the prime offenders here is the seemingly endless list of mobile apps that want to send you pop-up notifications. As a result, we end up with a constant stream of unimportant messages distracting us from what we’re meant to be doing.
A study by University of California suggests that it takes an average of 23 minutes for a worker to return to their original task after an interruption; other studies present findings, and the phenomenon is sufficiently well-recognised to have its own Wikipedia page.
So anyone who is serious about working efficiently needs to take action to mitigate the damage caused by these interruptions. Both Android and iOS give you the ability to turn off notifications from each app. Neither is perfect, but both can significantly reduce the number of notifications you receive.
On iOS, go to the Settings app, and pick Notifications from the left-hand menu. Here you can decide which apps are allowed to send you notifications.
For each app, you can turn off notifications but still get the “badge” indicating the number of new items on the app. This is nothing like as intrusive as a pop-up banner.
Android is a little harder. Android 5.0 has an equivalent to iOS’s notification center which can be reached by going to Settings -> Sounds and notification -> App notifications. Here you can turn off notifications for each app.
But if you, like the majority of Android users, are still on Android 4.x, you need to go to Settings -> Apps, then go to each app individually to uncheck the “Show notifications” box.
The problem with iOS and Android is the lack of granularity in controlling which notifications you receive. At the operating system level, it’s all or nothing – notifications from an app are either on or off. So it’s up to each app to decide how much control is given over different types of notification. For example, BroadVision’s Vmoso app gives very precise control over which activities will trigger a notification, and which will not. Unfortunately, relatively few apps offer this level of sophistication.
Of course, this problem is not confined to mobile. Windows and OS X both have apps that are constantly trying to tell you things, such as Outlook telling you about every new email message it receives and iTunes announcing each new song it plays. But top of my own “most despised notifications” list has to be Skype’s default behaviour of telling you every time a contact comes online or goes offline. Yes, there are a few times times when I do urgently need to know when a specific person is available – but I can’t get it to tell me that, it tells me about everyone or no one.
On the other hand, I do find this notification a very useful shorthand for seeing whether somebody is serious about managing their distractions or not. You only need to see one of these pop up to know that the user of the computer you’re looking at really hasn’t taken the time to manage their distractions. If you haven’t, go on, do it now. Go to the notifications section of Skype preferences and disable all the “contact becomes available” and “contact becomes unavailable” events.
The good news is that both Windows and OS X are finally taking this problem seriously now. OS X added Notification Center in 2012, and the newly-released Windows 10 has the similar Action Center.
So if you are serious about the need to work more efficiently, take the time to address the distractions caused by notifications, and learn how to manage these with the notification features of your chosen devices.
on November 25, 2015
Construction work requires a large team of professionals, each with their own talents and goals, working together to achieve a common goal. These teams vary widely in their personalities, strengths and weaknesses, communication styles, temperaments, and sometimes even linguistic backgrounds.
Yet as diverse as a team of professionals working on construction might be, strong communication is essential for getting the job done right, on time, in budget, and to the client’s satisfaction. How can you build strong, solid communications among construction managers, architects, interior designers, electrical and plumbing contractors, landscapers, and a host of other professionals?
Establishing and Adhering to a Chain of Command
It’s important that information flows properly through the chain of command, so that mangers and supervisors can coordinate the efforts of the labor force. Bending or breaking the chain of command can damage quality, run the project over budget, or cost too much time.
Communications regarding construction instructions can bounce around a bit. Sometimes, word comes directly from the client and makes its way downward through the ranks. Other times, the orders come laterally, from an architect or the construction manager. Occasionally, word has to make it bottom up, from the workers doing the actual labor who find a problem or potential problem and have to communicate it up the chain of command.
Building Trust and Teamwork Among Various Team Members
There are problems inherent in construction communications. First, too many orders get placed between the client or construction manager and an architect or engineer over a cup of coffee — never making its way through the proper channels. Then, when things don’t get done as agreed upon, it looks as if the orders were forgotten or ignored. The key to solving these types of communications issues is to invest in and properly use the right construction communication and collaboration tool.
In today’s construction environment, a communication tool needs to be able to combine all of the various means of communications — email, instant messaging, document sharing, workflow, social networking — into a single system. Furthermore, it needs to be accessible via any device at any time, so that the interior designer on her desktop in New York can communicate with the engineer on his tablet in San Francisco and both can pass along the necessary information to the construction manager using a laptop on the job site in Omaha. A tool like this works across platforms (desktop, laptop, smartphone), across zip codes, and across communications vehicles (email, IM, social).
Assuring Client Satisfaction With Quality Work, Timely Delivery, and Adherence to Budget Restrictions
Clients don’t typically mind spending money, but they do mind wasting money. Good communications keep everyone on the same page so that the end product is something the client is happy to pay for.
With the right tool in place, team members at all stages and areas of the project can effectively communicate in order to recognize and address potential problems, plan for perfection down to the tiniest detail, and stay on time and within budget for the project. Better yet, a sleek, modern communication and collaboration tool will allow workers to eliminate unnecessary and/or redundant information to streamline communications. For example, there is no reason to bother the master electrician with communications about the design between the interior designer and landscaper. Team members will be able to access and respond to communications that are relevant to them and their work, while ignoring information that is irrelevant to their part of the job.
To see how a modern construction communication tool can serve your needs, request a demo of the BroadVision Vmoso app today. This app is ideal for communications and collaboration among construction crews, managers, engineers, designers, and the happy clients.
on August 27, 2015
Business communications have evolved so much in recent years as to be almost unrecognizable from a couple of decades ago. The latest tools empower collaboration and communication among a diverse and roaming workforce. These tools are more flexible, affordable, scalable, and agile than those of old. Here are the top business communication trends your business needs to be aware of and on top of.
1. Communications Tools are Moving Away from the Telephone Call
The image of the executive with a telephone stuck in his ear is giving way to more modern images of fast, efficient mobile communication and collaboration.
The age-old image of the executive or sales person pacing the office with a phone glued to his or her ear is defunct. Today’s communications tools are less about talking and more about communicating in ways that don’t disturb the flow of the business day. For instance, the sales call has given way to the sales email and the office announcement now requires no more than a mention via social media. Telephone calls are becoming a relic of the past.
2. Communications Tools are Increasingly Web-Based
Even the phone calls that do take place are increasingly done via the Internet. For instance, VoIP allows for phone calls that are handled digitally without any need for analog phone equipment. Video conferencing is now done over the Internet, as well, with practically no need for a landline to include attendees from around the world in the “call.”
3. Communications Tools are Increasingly Consolidated
As these new technologies evolved, people became accustomed to checking various sources of communications throughout the day. Checking email, voice mail, social media notifications, and others, however, has become too time-consuming. Modern tools are morphing these various tools into a single platform so that workers can easily check all of their communications quickly and easily.
4. Communications Tools are Increasingly Mobile
Tools that only work in an employee’s office or at their desk aren’t very useful in today’s atmosphere of being “always connected.” Workers are expected to be available anywhere, anytime. This means empowering them with the ability to send and receive work email while on a business trip or handling a customer complaint on social media while riding the train. Hence, tools that aren’t mobile are proving almost worthless in this environment.
5. Communications Tools are Increasingly Cloud-Based
Along with mobility comes the cloud: with cloud-based communications tools, workers can access their messages and communications anywhere, anytime, from any device. Say, for example, that the worker left their tablet at work. If their communications tool is cloud-based, they can borrow their spouse’s laptop and still access calls from clients or that document they are collaborating on with a coworker.
6. Communications Tools Must be More Secure Than Ever
2014 went down on record as a banner year for security breaches, and 2015 is close on its heels.
All the mobility, cloud convenience, and other trends don’t trump security, however. Enterprise-grade security is absolutely essential in this era of hacking, identity theft, corporate espionage, hactivism, and other communications-based threats. The Internet of Things (IoT) means more connected devices and greater security concerns — and communications apps must come with proven security in order to be taken seriously by business.
The future of business communications is working toward a single platform tool that allows for a variety of communications. Tools will be mobile and secure. Is the future here?
on August 25, 2015
Is it real? Could you finally have a communication and collaboration tool that solves all of your issues in a single, flexible, powerful app? The answer is yes. This is what Vmoso (the unicorn in this case) can do for your organization and workforce.
A Single Tool That Combines All Your Other Communications Tools Into One
Vmoso isn’t like the other communications tools. It looks different, acts different, and is different.
Do you get tired of (and hear other workers complain about) having to switch back and forth between all the different apps businesses use to communicate these days? In addition to email (many of us have to check two or three email accounts regularly), there is social media, instant messaging, and various in-house platforms to stay on top of. Vmoso pulls the information from all of these sources for a single, unified solution.
A Tool for Transparency and Accountability
Email and other communications platforms often aren’t as transparent as they need to be for a society that is increasingly prone to litigation. Organizations need a way to follow the communications and hold people accountable for promises they make and things they have shared with others. Vmoso allows for transparency and accountability, which improves internal operations as well as protects the organization in the event of litigation.
A Tool That Works Seamlessly Between Desktop and Mobile
Most modern workers move among two, three, or more devices regularly throughout their day. The typical worker does the majority of their work at a desktop, turning to a smartphone or tablet while on the go, and often taking one or more devices home to stay informed there, too. Vmoso makes this transition seamless. Simply close down that desktop and pick right off where you left off on your mobile device.
A Tool That Offers Enterprise-Grade Security
One of the most serious issues organizations face today is providing workers with the communication and collaboration tools to get things done, while still maintaining the high level of security necessary in today’s world of hackers, cyber terrorists, identity thieves, data breaches, and hactivism. Vmoso provides the enterprise-grade security you require to keep data secure in a mobile environment.
A Tool That Works No Matter What Platform the Other Users are On
Most communication and collaboration tools available today require that both users be on the same app in order for it to work. Vmoso does not. Thanks to sophisticated email integration, your workers can get all of the convenience and benefits of the product, even if your customers, vendors, and partners outside the office do not use the app. Your organization’s use need not be limited based on others’ use (or lack thereof).
A Tool That Works in Real Time
Like email, social media, instant messaging, chat, and other tools that Vmoso can consolidate (and thereby replace), this app works in real time. If you’re in the middle of important negotiations, trying to help a customer, or talking a coworker through a jam, the last thing you want is a lag in communications. Vmoso is fast and slick, allowing for powerful collaboration and open communications without a hitch.
Your workers don’t have time for unnecessary interruptions. Vmoso gives them the ability to view only what they need to, when they need to.
Vmoso also allows you to ‘push’ and ‘pull’ information, so that you aren’t slowed down by communications ‘noise’ like the pesky ‘Reply All’ emails. Workers can choose what they view and what they don’t, so they can always maximize their time and efforts.
Learn more about the powerful and convenient Vmoso product by downloading the Vmoso product overview sheet today.
on August 20, 2015
Do you need to travel outside the country for business or pleasure? While mobile devices can be handy and, indeed, life savers in an emergency situation, these devices can also bring along threats that we may not be aware of. The number can be stolen. The device can be hacked. Criminals and/or corrupt government officials can use the phone to track you for nefarious purposes. How can you keep your mobile devices and communications secure while traveling outside your home country?
Don’t Power It Up Right Upon Entry
Don’t power up your cell phone or mobile device until you get away from the point of entry.
People trying to take advantage of travelers are often waiting for unsuspecting targets as soon as they arrive in the country. Don’t turn your phone on as soon as you get off the airplane or cross another point of entry. Wait until you’re well away from the entrance point to power up, and you are less likely to fall victim to those looking for easy prey.
Keep the Battery Out When Not in Use
Some of the latest threats don’t require the phone to be turned on at all. Hence, you can take the battery out of your device when it is not in use. This helps you avoid some of the threats you might encounter when the phone is powered off yet still vulnerable.
Don’t Store Any Contact Info in Your Prepaid Phone
Personal contacts become easy targets on a phone that is lost, stolen, or hacked. These numbers can be used for various illegal scams, including attempts to con them out of money, steal their identity (or yours), and even call the numbers demanding a ransom for your life. Avoid storing numbers that would lead the bad guys to your loved ones or valuable professional contacts.
Don’t Assume VoIP is Safe
VoIP (like Skype and Viber) used to be touted as one of the most secure ways to communicate, but recent concerns about their vulnerabilities mean that you can’t necessarily assume that using VoIP will keep your communications, contacts, or personal information secure. Instead, opt for a communications tool that provides enterprise-grade security.
In an Emergency Turn to SMS Instead of Voice
A text message will often go through in a crowded network when a phone call will not. The two use different technologies to transfer information.
If you do find yourself in the middle of an emergency, the first networks to jam are usually voice networks. Since SMS (Short Message Service or basic text messages) is delivered over different systems than voice calls, you can often get a text message to go through if you can’t place or receive a standard phone call. This is useful if you happen to be in or near an emergency like a natural disaster or act of terror, as well as when you find yourself near notable tourist attractions or at a crowded conference.
Finally, remember that not everyone has good intentions. Be wise about whom you trust when traveling abroad, including law enforcement and government officials. Use wisdom and a secure communications platform when traveling outside the areas of the world that are familiar to you.
on August 18, 2015
What is the future of business? It’s changing, that is certain. There is no way that the face of business will emerge on the other end of mobile, cloud, social, data analytics, and other technologies looking the same as it did before these revolutionary tools hit the scene. One of the remarkable ways technology is changing business is by enabling a whole new level of collaboration and communication, both within the organization and with outside contacts like customers, partners, vendors, and the general public. Here is how the right group collaboration software will revolutionize the way you do business.
1. The Business Will be More Social
There are many advantages to a more social business atmosphere.
What are the benefits of a more social atmosphere within your company? For one, workers build deeper, more meaningful relationships. This, in turn, fosters a sense of camaraderie. Comrades are more likely to work together cordially, more likely to go out of their way to help the others, and more likely to keep working together until they find a solution to whatever problem comes along. The right tool can make the work easier, faster, and more effective.
2. The Business Will be More Agile
How can your teams respond when something unexpected happens? How quickly can you switch courses and head in a different direction based on new circumstances? Agility is one of the most important factors in a business’ success today. It takes a lot for larger organizations to remain agile, but a strong collaboration tool can truly help. A practical communication tool means that the company can distribute new information, collaborate to develop a response, and get the organization headed in the right direction — all in far less time that it would take with meetings, long phone calls, hard-to-understand email messages, and other tedious and time-consuming means of communications.
3. The Business Will be More Responsive to Customers
What are your customers trying to tell you? Many times, their most important communications aren’t included in your latest customer survey. Their true feelings are locked up in the emails, social media posts, chat sessions, and instant messages. In order to get a clear picture of the customer, how they feel, and what they want, your business needs a tool to bring all of these interactions together into a cohesive collection. Vmoso is ideal for streamlining these communications and bringing them together so that your teams can respond to customer needs, questions and complaints quickly and efficiently. Responsiveness to customers causes service ratings to soar.
4. The Business Will be Less Bogged Down With Various Communications Tools
Are your teams inundated with phone calls, emails, meetings, instant messaging, and other distractions? Consolidating these communications can cut hours off the average work week.
Take a look at the latest time management articles and advice. A tremendous amount of it revolves around how to manage communications. Tips include limiting your email checking, taking control of when and how long you spend on phone calls, and monitoring your social media use. What if the modern business could unify all of these disparate communication tools and simply manage a single tool for a few minutes each day? With the time saved, productivity would soar, stress levels among workers would plummet, and customers would be taken care of more quickly (and possibly with more positive results). This is what the right group collaboration software can do for your business.
To learn more about the latest in business communications and collaboration, visit BroadVision today. See what the product Vmoso can do for your teams and your business.
on August 14, 2015
Wealth management teams have a unique set of challenges. Clients are not always readily available to speak on the phone, and many spend significant time outside the country. The teams themselves can be spread widely, both in terms of responsibilities and in terms of location. Some wealth management workers are charged with developing great products that clients will benefit from, while others are working diligently to develop deeper, more trusting relationships with those clients. How can a wealth management team collaborate effectively so that clients build their portfolios and bank accounts, while the firm remains successful?
Collaborating to Build Solid Products for Your Clients
Your clients are not always able to come into the office or spend time on the telephone. Sometimes communications have to be quick, long distance, and across time zones.
The next wealth management product your team releases will only be as good as the feedback you’ve given to them regarding previous products. What did the clients like? What made them balk over buying? Which products lured in new clients and which caused business to turn away? It’s also important to keep your production team up with what the competitors are offering and how well clients are responding to those offers.
This type of communication requires multiple collaborative strategies. Regular meetings are useful but not always practical or even possible. Some teams are spread across a region or even around the globe. The best solution is a communications and collaboration tool like Vmoso. This tool allows team members to pass useful information along and weed through all of the messages and communications to find those that are most helpful in a given situation.
Collaborating to Build Strong Relationships With Your Clients
How easy is it for your clients to get in touch with your team members when they have a problem or a question? A great communication and collaboration tool will allow your clients to reach their wealth management team no matter where they are. This requires a tool that is able to combine all of the various ways clients might prefer to reach a team member, including email, chat, instant messaging, phone, etc.
By offering a variety of ways for clients to keep in touch, you make it easier for them to do business with you and less likely that they will find someone else to work with. Vmoso makes it easy for customers to reach your team members via any method they choose, even if the clients aren’t yet using Vmoso. Best of all, Vmoso is one of the most secure collaborative solutions available, which is crucial when dealing with the financial business of clients.
Collaborating to Match the Right Products With the Right Clients
Sometimes wealth management teams need to collaborate quickly to find the right product for a client or a potential client. Vmoso makes it fast, easy, and convenient no matter what method of communication the users prefer.
What products do you have that perfectly fit the needs of your current clients? Or, put another way, which of your clients could benefit from a particular product you have available? Sometimes the team members that work best with the clients aren’t the ones with the most knowledge and insight into the product lines. With a collaborative tool like Vmoso, it’s easy to bring subject matter experts into only the parts of the conversation where their expertise is required. As a result, the entire team can communicate quickly and effectively in order to match the right products with the right clients so that everyone, especially the client, is satisfied.
Ready to get your wealth management team collaborating for real success? Visit BroadVision to sign up for Vmoso for free today.