The BroadVision Blog

Galaxy Cable

Galaxy Cable Inc is a full service provider of cable TV, internet and voice services to both residential and commercial customers, serving 30M households and 2M businesses.

See how Galaxy use Vmoso to enable:
– self-service customer service through knowledge bases and discussion forums
– personalized customer service for residential customers via integration with Galaxy’s CRM system
– collaborative customer service for business customers via Vmoso’s sophistication collaboration capabilities

Galaxy Insurance

Galaxy Insurance is a large general insurer, primarily offering household and motor insurance. It sells direct to consumers, and also deals through intermediaries such as brokers and agents.

As the insurance market has moved towards selling through aggregators and price comparison websites, the relationship between the insurer and the customer has weakened. See how Galaxy Insurance is addressing this by using Vmoso to give customers a single point of contact, increasing the speed and quality of service, improving customer satisfaction and increasing retention rates.